Returns and refunds
Can I change or cancel my order?
I'm sorry but once the order is processing it's not possible to make any changes, but please let us know if you'd like to cancel the full order sending us an email at firstname.lastname@example.org.
We really hope you’re happy with your Mrs Polly's Lucite purchases, but I understand that not everything can always go as planned so please don’t hesitate to contact us if you come across any problems with your order.
Contact us at email@example.com with your order number and your query.
Please let us know within 6 days of receiving your parcel.
Return shipping charges are the full responsibility of the customer.
We try to ensure that your items are of the best quality, but if you have any problems, please contact us at firstname.lastname@example.org and we can figure out the best thing for you to do.
We are happy to replace or refund defective items.
We do not offer refunds on shipping costs.
MRS POLLY'S LUCITE
Via Gramsci, 250
40010 Sala Bolognese (BO)